In the plan-do-study-act (PDSA) model, which activity happens during the plan phase?

In the plan-do-study-act (PDSA) model, which activity happens during the plan phase?

• A. Determine how to collect data
• B. Train staff on new process
• C. Evaluate the effectiveness of the project
• D. Reduce wait time for appointments

Answer: (A)

In the Plan phase of PDSA, you lay out the change you want to test and set up how you’ll measure its impact. Determining how to collect data is essential here because it specifies the data sources, metrics, and data-collection methods that will show whether the change works. Training staff on the new process is typically part of carrying the plan into action (the Do phase). Evaluating effectiveness belongs to the Study phase, where you analyze results and compare them to predictions. Reducing wait time is an objective or outcome you might aim for, but it isn’t the planning activity that defines how you will measure success.

In the Plan phase of PDSA, you lay out the change you want to test and set up how you’ll measure its impact. Determining how to collect data is essential here because it specifies the data sources, metrics, and data-collection methods that will show whether the change works. Training staff on the new process is typically part of carrying the plan into action (the Do phase). Evaluating effectiveness belongs to the Study phase, where you analyze results and compare them to predictions. Reducing wait time is an objective or outcome you might aim for, but it isn’t the planning activity that defines how you will measure success.